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Website Care Plans.

We offer more than website maintenance. We supply the tools and knowledge for growth.

Sent Media / Website Care Plans

Website Care Plan Features

maintenance

Maintenance & Updates

Dedicated support for your WordPress website which includes software updates, security and performance scans, and website upkeep detailed in a monthly email report.

Website Backups / Update WordPress / Update Plugins / Security Scans / Performance Scans / Clean up Spam and Revisions / Optimize Database

content

Content Management

Dedicated support for your content needs:

  • New pages/posts
  • Image/video placement
  • Navigation updates
  • Widget updates

support

Support Time

With your dedicated support time you can make requests regarding majority of your needs:

  • Bug fixes
  • Performance improvements
  • Content updates
  • Design updates
  • Newsletter curation (est. 60 min)

Pricing

no long term contract. cancel anytime.

Web Maintain

$99 per month
    • Best for standard business websites updated monthly
    • Basic Support
    • Software Updates
    • Uptime & Security Monitoring
    • Performance Optimization
    • Daily Site Backups
    • 1 Hour Support Time
    • Access to Video Training
    • Email-Only Support

Web Manager

$199 per month
    • Required for ecommcerce & high traffic sites updated weekly
    • Priority Support
    • Software + Plugin Updates
    • Uptime & Security Monitoring
    • Performance Optimization
    • Daily Site Backups
    • 2 Hours Support Time
    • Access to Video Training
    • Email Support & Consulting Calls

Web Master

$499 per month

     

    • Best for actively growing websites updated weekly
    • Priority Support
    • Software + Plugin Updates
    • Uptime & Security Monitoring
    • Performance Optimization
    • Daily Site Backups
    • Customized Support Time
    • Access to Video Training
    • Email Support & Consulting Calls

Frequently Asked Questions

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Maintain and Manage plans. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

Our Webmaster plans are customized to the client and allow for a time block for that month specific to their needs.

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Web Manage and Web Master clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hr.
Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to sterling@thesentmedia.com, and we will immediately stop the next payment.
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

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